Help Centre & FAQ

Orders

Where can I find an order?

Sign in to My orders to view orders linked to your account. If you checked out without an account or cannot find an order, contact support with your order number and checkout email.

Can I change or cancel an order?

Contact us promptly. Cancellation can be requested before processing or dispatch; approval depends on the order’s current status. See the cancellation and refund policy.

Delivery

Where do you deliver, and how much does it cost?

DealAnew delivers to serviceable addresses in Malaysia. Charges depend on destination and shipment details and are shown before payment. See the shipping policy for processing and delivery estimates.

How do I track a parcel or report a delivery problem?

Where tracking is available, its details may appear in the order information or be shared after dispatch. If a parcel is delayed, damaged or incomplete, contact support and keep its packaging and courier label.

What if my delivery address is wrong?

Contact support as soon as possible with your order number. Address changes depend on the order and courier status; they cannot be guaranteed.

Payments

What payment methods can I use?

The available methods and final amount in Malaysian ringgit (RM) are shown in the live checkout. Do not send card details by email or WhatsApp.

What if a payment fails or I see an unexpected charge?

Check whether an order appears in My orders before trying again. For a payment or receipt question, contact support with your order number and checkout email. Never send a full card number.

Returns & refunds

When can I request a return?

Eligible requests must be made within 7 calendar days after delivery. Products must generally be unused, unopened and in their original packaging with seals intact. Read all exclusions and conditions in the cancellation and refund policy.

How do I report a damaged or incorrect item?

Contact support promptly with your order number and keep the product, packaging and courier label. Our team may ask for photographs before giving return instructions.

When will I receive a refund?

After inspection and approval, a refund is initiated using the applicable payment method. Provider processing times vary; the refund policy explains the process.

Products & fragrances

Where can I find fragrance details or stock information?

Open a product in the fragrance catalogue for its available description, specifications and current price. Stock and availability can change. If a detail is missing, ask our team before ordering.

Can I return a fragrance after opening it?

Opened or used products are generally excluded from returns. Damaged, defective or incorrectly supplied items are reviewed separately under the return policy.

Account

How do I sign in or regain access?

Use the account page to sign in or register. Once signed in, My orders shows eligible account orders.

Where are my saved products?

Your saved products are available from Favourites.

Sharing & referrals

Where can I see my referral activity?

Sign in to the network dashboard for the codes, links and activity available to your account. If a reward or payment does not match your records, contact support with the related order or referral reference.

What happens to a reward when an order is cancelled or refunded?

Associated referral discounts or commissions may be cancelled, reversed or deducted, as stated in the refund policy. Your dashboard is the place to check actual recorded activity.

Contact support

For help with your order, email support@dealanew.com or message DealAnew on WhatsApp. Include your order number where relevant. All channels are also on the Contact page.